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NIKKA

Home Care Scheduler Coordinator

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Taguig, National Capital Region, Philippines
Available on CazVid
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Competencies

Clear Communication SkillsIntermediate

Demonstrated experience with Clear Communication Skills.

Ability to use Positive LanguageIntermediate

Demonstrated experience with Ability to use Positive Language.

Complaint resolutionIntermediate

Demonstrated experience with Complaint resolution.

PatienceIntermediate

Demonstrated experience with Patience.

AttentivenessIntermediate

Demonstrated experience with Attentiveness.

Education

Undergraduate
STI Muñoz
Completed 2015

Languages

EnglishFluent/Proficient
Filipino
Bisaya
JapaneseBasic

Summary

Home Care Scheduler Coordinator open to new opportunities

Experience

Crew Representative

Royal Caribbean International
2024 - 2025

Address guest inquiries, complaints, and issues promptly.. Ensure that guests are informed about daily activities, events, and onboard services.. Assist in conducting safety drills and ensuring compliance with safety protocols.. Assist in organizing and managing onboard events and activities.. Handle guest complaints and resolve conflicts in a professional manner.. Maintain accurate records of guest interactions and resolutions.. Demonstrate understanding and respect for diverse cultures and backgrounds of guests.

Virtual Assistant | Scheduling

Cornerstone Caregiving
2025 - Present

Coordinate client scheduling and caregiver assignments with accuracy and efficiency.. Monitored patient follow-ups and ensured timely communication between caregivers and families.. Prepared clear, empathetic updates for clients regarding schedule changes or care adjustments.. Streamlined caregiver shift assignments to maximize coverage and minimize scheduling conflicts, checking their clock ins and outs.. Handled urgent rescheduling requests with empathy and professionalism, ensuring continuity of care.

SCOUT RECRUITER

PSG Global Solutions
2021 - 2024

Schedule and coordinate interviews.. Collaborating closely with Partner Recruiters in the US.. Review resumes and applications.. Assess candidate qualifications.. Match candidates with job requirements.. Doing basic Admin Task for Clients, more likely like Virtual Assistant workarounds.. Worked with Travel nursing agencies.

AIRBNB - CSR TIER III

Telus
2019 - 2021

Reservation and customer service specialist.. Provide prompt and courteous assistance to Airbnb users through various channels such as chat, email and phone.. Investigate and resolve complaints and disputes.. Coordinate with Guest and Host with their concerns and reservations.. Communicate updates on issues, resolutions, and any changes policies or procedures.

Skills

Clear Communication SkillsAbility to use Positive LanguageComplaint resolutionPatienceAttentiveness
Published on CazVid - Aug 17, 2026
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