Nilam - Data Analyst with 4 years in financial services

Applied analytical techniques to interpret complex datasets and support decision-making.

Utilized SQL for querying and managing relational databases to extract relevant information.

Used Excel for data manipulation, visualization, and reporting for various projects.

Leveraged BI tools to develop dashboards and reports for team insights.

Proficient in managing the documents., Managing Documentation of the company, Maintaining filing systems, Assisting with special projects

Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans., Approve loans within specified limits, Meet merchants to present products and manage escalations, Check loan agreements to ensure that they are complete and accurate, Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork., Maintain and review account records, updating and re-categorizing them according to status changes., Submit applications to credit analysts for verification and recommendation., Analyze potential loan markets to find opportunities to promote loans and financial service

Handling customer U&R (Usage & retention, MNP retention,Voluntary retention etc.), Handling Jio self-help promotion (My Jio, Jio.com, 1299, 1991), Excellent telecalling manner; ability to handle high call volumes efficiently and courteously, Achieve and meet average handle time on calls while providing excellent customer service, Ability to clearly understand customer problem statement to comprehend capture as well, Strong ability to DE-escalate customer emotions and retain customer positive interactions