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nora
Customer Support Specialist with 2 years in Customer Service
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Competencies
Skilled in managing customer interactions and resolving inquiries to enhance satisfaction.
Experienced in developing engaging content for various social media platforms.
Proficient in scheduling and managing appointments to streamline operations.
Adept at maintaining accurate records and data entry in CRM systems.
Education
Languages
Summary
Dynamic Customer Support Specialist with proven expertise in customer service and content creation, focused on enhancing client satisfaction and engagement.
Key Achievements
- Achieved a 95% customer satisfaction score while managing over 60 inbound calls and emails daily.
- Scheduled and confirmed 20+ appointments weekly, significantly improving operational efficiency.
- Developed engaging content for social media platforms, resulting in increased audience engagement.
- Handled high-volume customer interactions, guiding purchasing decisions effectively.
Experience
Customer Service Representative
Managed 60+ inbound calls and emails daily, providing accurate information on products and services with a 95% customer satisfaction score.. Scheduled and confirmed 20+ appointments weekly, reducing no show rate by 15% through effective follow up calls and reminders.. Maintained and updated customer records in CRM, ensuring 99% data accuracy for sales and service teams.. De-escalated customer complaints professionally, resolving 90% on first contact and improving client retention.. Collaborated with remote sales and support teams via Zoom to ensure seamless handoffs and fast response times.
Social Media Manager/Content Creator
Developed engaging and high quality content for various platforms including Instagram, TikTok, Twitter, YouTube and websites, resulting in increased audience engagement and growth in followers.. Managed and strategized social media campaigns across platforms such as Instagram, Facebook, TikTok, YouTube and Twitter. Achieved an increase in reach that led to growth in community engagement.. Assisted in the creation of visual content, videos, using tools such as CapCut, Canva, and Final Cut Pro, enhancing brand visibility and aesthetic appeal.. Provided exceptional customer support through various channels (email, chat, phone), effectively resolving customer inquiries and complaints, leading to an increase in customer satisfaction.. Collaborated with the marketing team to develop a content calendar that aligned with business goals.
Customer Service Representative
Handled high-volume customer interactions in person and by phone, answering product inquiries and guiding purchasing decisions.. Processed transactions and maintained accurate sales records in the system daily.. Coordinated with team to manage customer appointments and follow-ups for after sales service.