Norma

Business Development

Support communication with domestic and international customers.. Coordinate business development and company communication projects.. Prepare English-language customer and marketing materials.

Customer Service Manager

Led and supported a customer service team of 8–10 employees.. Managed relationships and communication with domestic and international customers throughout the order process.. Handled customer enquiries and complaints and coordinated solutions with relevant departments.. Coordinated closely with production, warehouse and logistics to ensure accurate and timely order fulfilment.. Processed customer orders and prepared export documentation for international shipments.. Developed customer service procedures and KPIs and recruited, onboarded and trained customer service employees.

Project Coordination Support – Internal Sales

Supported project coordination, customer communication and the internal sales team.. Prepared quotations, processed customer orders and maintained customer records.. Assisted with invoicing, complaint handling and customer enquiries.. Coordinated customer requirements with relevant internal departments.

Customer Service / Internal Sales

Handled national and international customer orders and enquiries by telephone and in writing.. Managed order processing, monitored delivery schedules and coordinated transport and shipping documentation.. Maintained customer and inventory data and coordinated requirements with internal operations.. Prepared customer invoices, checked supplier invoices and handled general customer correspondence.

At Your Service Agent

Served as a central point of contact for hotel guests, handling incoming internal and external calls and a wide range of guest requests.. Processed service requests, room-service orders, restaurant reservations and billing corrections.. Coordinated guest requests with housekeeping, technical services and other hotel departments.

Teacher Trainee (German Referendariat)

Teaching Assistant