Demonstrated experience with Operations oversight.
Demonstrated experience with Office administration.
Demonstrated experience with Documentation and reporting.
Demonstrated experience with Travel coordination.
Km2
Answer calls professionally, Notify customers of current and past due account delinquencies, Collect current and past due payments from customers over 29 days past due, Arrange for past due repayments and arrange future payment schedules, Demonstrate proficiency in using skip tracing tools, software and training aids to assist customer, Analyze customer account to make the best decision to assist the customer, Handle and resolve customer complaints and escalate where necessary, Demonstrate daily compliance of FDCPA, FCRA, and SCRA compliance guidelines, Follow up customer calls where necessary, Maintain workstation, Comply with all of the established policies (General, Security of Information, Compliance) and Standards of conduct established by KM2., Other responsibilities or duties as assigned by direct supervisor.
Uber
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
Elektra
Branch management, personnel control, sales strategy, complaints management, customer service., Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements., Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Bachelor's Degree
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Demonstrated experience with Administrative support.
Transportes Ramirez
Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset., Monitored and handled employee claims involving performance-based and harassment incidents., Maintained company compliance with local, state, and federal laws, in addition to established organizational standards., Motivated employees through special events, incentive programs, and constructive feedback.
Redvolution Hn
Created, managed, and executed business plan and communicated company vision and objectives to motivate teams., Communicated with customers and vendors positively with particular attention to problem resolution., General direction of activities of the company in Honduras policy setting, project management, resource management, personal address. Up to 35 people in charge.
Claro
Supervise and coordinate the areas of customer service (SAC) and sales, personnel management, sales planning, organization, administration and inventory control, as well as display and image., Responsible for the operation and achievement of goals, customer service and satisfaction surveys., Managed store employees successfully in fast-paced environment through proactive communication and positive feedback., Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices., Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Saint Charles School
General development of activities, responsible for purchasing, selection, recruitment and management of personnel, preparation of payroll, calculation of bonuses, customer service, marketing and publicity of the institution, management of inventory, payment management and financial statements, tax filing.
Mr. Clean
Customer service tasks, personnel management, management of suppliers and fixed expenses, inventory control.
CAMOSA
Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues., Personnel management, pre-selection of personnel, preparation of production reports , customer service, inventory management, warranty area management, dispatch and logistics of service personnel, overtime control, control of vehicles fleet.
DHL
Offered advice and assistance to customers, paying attention to special needs or wants., Updated account information to maintain customer records.
Aval Card
Delivered diverse departmental administrative support to personnel., Processed new customer credit cards renovations.
