This is my profileContact via CazVid
Oiza
Contact
Competencies
Demonstrated experience with Customer Support & Customer Experience.
Demonstrated experience with Customer Satisfaction.
Demonstrated experience with Multichannel Support.
Demonstrated experience with Phone, Chat & Email Support.
Demonstrated experience with CRM Systems.
Education
Languages
Summary
Professional profile
Experience
Guest Experience Officer
Delivered patient-centred and personalised service, serving as a key point of contact for patients and visitors and ensuring a professional, welcoming and seamless experience.. Managed inbound patient enquiries across phone and other communication channels, providing timely, accurate and professional responses while maintaining a high level of attention to detail.. Coordinated patient appointments, including scheduling, confirmations, rescheduling and follow-ups, ensuring accurate communication between patients and healthcare professionals.. Supported patients throughout their end-to-end healthcare journey, coordinating with clinical and administrative teams to ensure smooth service delivery and minimise delays.. Handled patient concerns, complaints and service issues with empathy, emotional intelligence and discretion, taking ownership through to resolution.. Liaised with doctors, nurses and other departments to coordinate patient requests, resolve administrative issues and ensure continuity of service.. Maintained accurate patient records, documentation and administrative information, ensuring confidentiality and adherence to established procedures.. Conducted patient follow-ups regarding appointments, outstanding requests and concerns, demonstrating proactive communication and strong follow-through.. Supported general administrative and operational activities, including data entry, documentation, correspondence and daily coordination to keep clinic operations running efficiently.. Built and maintained positive patient relationships through active listening, clear communication and a consistently patient-first approach.. Gathered and communicated patient feedback, identifying recurring concerns and contributing to improvements in service quality and the overall patient experience.. Handled sensitive patient information with a high degree of confidentiality, integrity and professionalism, recognising the importance of trust within a healthcare environment.
Customer Support Representative
Delivered multichannel customer support through phone, live chat, and email, ensuring customers receive timely, professional, and empathetic assistance.. Managed and resolved customer enquiries relating to orders, deliveries, returns, refunds, and seller and customer complaints.. Utilized CRM systems to accurately document customer interactions, track cases, manage follow-ups, and maintain detailed customer records.. Investigated customer concerns and identified appropriate solutions while following established company policies and service procedures.. Prioritized customer requests based on urgency and ensured time-sensitive issues received prompt attention.. Conducted proactive customer follow-ups to confirm issue resolution and gather customer feedback on services rendered.. Applied active listening, empathy, and problem-solving skills to de-escalate complaints and support positive customer experiences.. Collaborated with relevant teams to facilitate effective resolution of complex customer issues.. Maintained strong organization while managing multiple customer cases and communication channels in a fast-paced environment.. Contributed to customer satisfaction and an improved customer experience through clear communication, timely resolutions, and consistent follow-through.
Customer Service Representative
Provided timely and professional customer support, responding to enquiries and resolving concerns across telephone, email, and social media channels.. Handled customer complaints using active listening, problem-solving, and conflict-resolution skills to achieve positive outcomes.. Managed multiple customer enquiries simultaneously while maintaining accuracy, professionalism, and service quality.. Documented customer enquiries and complaints accurately within internal databases for follow-up and issue resolution.. Provided accurate information regarding products, services, availability, pricing, and company processes.. Followed up with customers to ensure concerns were addressed and service expectations were met.
Hotel Receptionist
Delivered professional front-line customer service and responded promptly to guest enquiries and concerns.. Managed reservations, bookings, check-ins, and check-outs using hotel management and reservation systems.. Handled incoming telephone calls and customer enquiries professionally.. Processed guest payments and maintained accurate payment records and receipts.. Collaborated with housekeeping and maintenance teams to resolve guest concerns and fulfil service requests.. Maintained accurate guest information and reservation records in the hotel database.
Office Assistant
Provided administrative and client support in a busy professional office environment.. Responded to incoming calls and enquiries, directing clients and stakeholders to appropriate personnel.. Maintained electronic and physical filing systems and performed accurate data entry and administrative tasks.. Scheduled appointments and meetings and supported the coordination of daily office activities.. Greeted clients professionally and provided a welcoming first point of contact.