Oscar - Sales and Customer Service Specialist with 5+ years in real estate and security

Ocaña, Norte de Santander Department, ColombiaRemoteen

Managed lead generation and client conversion through CRM at STRATEGIC PROPERTIES.

Effectively handled customer retention and upselling of security equipment at TELEPERFORMANCE.

Published on CazVidVideo interview availableOpen to remote

Summary

Experienced in managing customer relationships, sales, retention, and educational roles, with proven ability to handle multiple tasks effectively.

Video Resume

Key Achievements

Led English language classes from grades 1 to 11, focusing on reading comprehension and grammar.

Skills

Customer Relationship ManagementAvanzado

Utilized CRM platforms to manage client prospects and existing customer relationships.

Sales and NegotiationAvanzado

Conducted sales, lead management, and negotiation to secure contracts and retain clients.

Communication SkillsExperto

Demonstrated strong active listening, negotiation, and interpersonal communication in multiple roles.

Teaching and Educational SkillsIntermedio

Taught English classes focusing on reading comprehension and grammar for students from grades 1 to 11.

Languages

Spanish

Experience

Sales Representative

STRATEGIC PROPERTIES

May/2022 - September/2025

Leasing agent, responsible for contacting prospects to schedule visits to rental properties, for the subsequent signing of contracts and move-ins., Lead management through CRM platform, along with inbound and outbound calls to convert prospects into new residents.

Sales and Retention Agent

TELEPERFORMANCE

February/2021 - May/2022

Security company sales and retention agent, responsible for discouraging customers willing to cancel their services and getting them to maintain their subscriptions, in addition to selling them new equipment (cameras and sensors).