Experienced professional with over 8 years in customer support, team leadership, and operations across BPO and tech sectors. Skilled in coaching, multitasking, and communication to drive team success.
Provided multitask support and coaching to ensure excellent verbal and written communication with clients.
Led support teams and managed operations, fostering team development and performance improvement.
Handled multiple roles efficiently by prioritizing tasks and managing schedules effectively.
Applied HR skills in coaching, mentoring, and supporting team members across various support roles.
Cognizant El Salvador
Concentrix El Salvador
Concentrix El Salvador
Atento El Salvador
Sykes El Salvador Limited
Recicladora Don Bosco
Bachelor´s Degree
Dell El Salvador
Servicios Laborales (Telecom)