Paloma - Customer Service Specialist with 8+ years in client retention and support

Provided empathetic support, active listening, and effective communication in various roles including retention, claims, and client support.

Utilized strong communication to assist customers, coordinate with teams, and teach English, ensuring clarity and customer satisfaction.

Processed insurance claims, verified policies, and interpreted calls for adjusters and clients across multiple insurance roles.

Managed multiple client interactions and resolved issues efficiently in fast-paced environments like logistics and collections.

Designed and delivered online English classes focusing on pronunciation and listening skills, managing homework and student communication.

Help customers see why to keep their fitness contract with 24HR Fitness., Conducted calls with empathy and listening to customers' concerns about the gym and working out a plan to help them pay less for their membership., Collaborated with cross-functional teams every week, listening to...

Help retain customers and proactively assist with retention skills and great communication skills.

Received different types of customers, from corporate orders to being able to send return labels., Called different Post offices to track orders and provide solutions to customers., Called Neiman Marcus stores to check product availability and assist customers.

Assisted inbound and outbound calls for different situations, such as filing a claim and needing a tow service., Helped with interpreting calls from adjusters and clients., Verified insurance policies and followed up with clients for required documents.

Received inbound calls to discuss new benefits and qualifications for better providers., Used two different systems to reach daily goals.

Ensured smooth communication and strong relationships between clients and their VAs., Managed feedback from clients and VAs and addressed issues promptly.