Pamella

Contact

Durban, KwaZulu-Natal, ZA

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Competencies

Problem solving

Demonstrated experience with Problem solving.

Active listening

Demonstrated experience with Active listening.

Excellent communication and interpersonal skills

Demonstrated experience with Excellent communication and interpersonal skills.

Presentable and confident

Demonstrated experience with Presentable and confident.

Education

Matric

New West Secondary School

Languages

English

IsiZulu

Summary

Professional profile

Experience

Call Centre Agent

CCI

Feb 2017 - Present

Answer inbound calls professionally and quickly. Make outbound calls to customers for sales, follow-ups, or collections. Resolve customer queries, complaints, and requests on first call. Provide accurate information about products, services, prices and promotions. Capture customer details correctly on the system / CRM. Process orders, applications, and payments over the phone. Meet targets - call quality, talk time, sales, and customer satisfaction (CSAT). Escalate complex issues to supervisor / manager. Follow scripts, compliance, and POPIA - keep customer info confidential. Keep calm under pressure with angry customers

Cashier/ Assistant

Shoprite

Apr 2021 - Present

Greet customers with a friendly smile. Operate POS / Till - scan items, process cash, card, and speed point payments. Handle cash accurately - count float at start and end of shift, balance till. Issue receipts, refunds, and change correctly. Upsell and promote specials. Keep till area clean and neat at all times. Assist with stock - packing shelves, checking prices and expiry dates. Resolve customer complaints calmly and call manager if needed. Follow security procedures - no short cash, no fraud. Work as a team with kitchen and waiters / sales floor

Skills

Problem solvingActive listeningExcellent communication and interpersonal skillsPresentable and confident

Published on CazVid - Sep 8, 2026

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