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Collections & Retention Specialist with diverse experience in customer service and sales
Contact
Available on CazVid
Competencies
Customer ServiceIntermediate
Provided customer support and retention services across telecom and retail sectors.
Sales & PromotionsIntermediate
Sales experience in retail, hotel promotions, and telecommunications industries.
Team Management & TrainingBeginner
Involved in sales training and team support within the hotel promotion sector.
Office Equipment OperationsIntermediate
Proficient in operating various office machines such as copiers, scanners, and binding equipment.
Education
DIPLOMA
WILSON ELEMENTARY
DIPLOMA (G.E.D)
CENTRAL ADULT SCHOOL
Completed 2004
Languages
SPANISH100%
ENGLISH100%
Summary
Experienced in customer retention, sales, and team support across telecom, retail, and hospitality sectors.
Key Achievements
- Handled collections and retention cases at AT&T, improving customer satisfaction.
- Managed sales operations and customer engagement at multiple roles including sales and promotions.
- Experienced in training and managing sales teams within hotel promotion environments.
Experience
WINBACK AGENT
TELEPERFORMANCE
23/07/2025
SALES
PROMOTORES CIELO AZUL
6/01/2025 - 11/08/2025
WINBACK AGENT
TJBPO
25/03/2024 - 24/10/2024
COLLECTIONS & RETENTION
AT&T
07/20/2018 - 11/20/2021
PROMOTION MANAGER & SALES TRAINER HOTELS
MONTGOMERY LLC
03/04/2016 - 09/05/2018
Skills
Customer ServiceSales & PromotionsTeam Management & TrainingOffice Equipment Operations
Published on CazVid - May 17, 2026