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Senior Coordinator
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Competencies
Demonstrated experience with Fraud Detection & Prevention.
Demonstrated experience with Dispute Resolution for Visa and Mastercard.
Demonstrated experience with Risk Assessments Mitigation.
Demonstrated experience with Problem-solving skills.
Demonstrated experience with Organization and time management skills.
Education
Summary
Professional profile
Experience
Senior Coordinator
Handled escalation calls for fraud and dispute department. Compliance and Reporting: Ensure that all associate is calibrated with all regulatory guidelines. Risk mitigation & Problem solving Manage a high volume of caseload of escalation fraud and dispute inquiries, making critical decisions to resolve complex financial discrepancies and prevent further exposure.. Conducted in-depth investigation into complex credit card fraud and dispute cases
Connection Service Specialist
MAS BTS Connection support Specialist is responsible in managing and maintaining the electronic data connections between ADP system and third-party vendors for major business clients.. This role evolves ensuring the seamless and accurate transmission of data, troubleshooting issues, and providing technical expertise to both internal teams and external clients.