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Pearl
Social Media Creative Director & Admin Officer
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Competencies
Demonstrated experience with English.
Demonstrated experience with Setswana.
Demonstrated experience with Korean.
Demonstrated experience with Customer service.
Demonstrated experience with Hospitality & service excellence.
Education
Languages
Summary
Social Media Creative Director & Admin Officer open to new opportunities
Experience
Social Media Creative Director & Admin Officer
Answering phones: Screening calls, taking messages, and routing them to the appropriate personnel and service in the spa.. Guest services: Greeting clients and visitors, and directing them to the right meeting space for their booked service.. Correspondence: Drafting, editing, and proofreading emails, memos, letters, and reports.. Handle day to day running of social media platforms in WhatsApp, Tiktok and Instagram.. Creating, shooting and editing content used to promote the spa online.. Scheduling: Managing calendars, booking appointments, and coordinating meeting times to avoid conflicts between clients and therapists.. Filing: Organizing and maintaining both physical documents and digital files.. Data entry: Inputting information accurately into spreadsheets, databases, and company software.. Book-keeping: Performing basic accounting tasks, such as creating invoices and processing receipts.. Office records: Tracking contracts, vendor contacts, and project updates.
Social Media Analyst & Customer Service Representative
Handle day to day running of social media platforms.. Managed customer engagement across multiple platforms.. Boosted online brand presence and responded to customer inquiries through calls, email, comments etc.. Created and analyzed content performance for marketing insights.. Tracks and analyses data from various social media platforms to help businesses make marketing decisions.. Respond to customers and enhance customer care.. Staying up-to-date with digital trends while improving a company’s online presence.. Uses deep understanding of social media to market company products and service.. Answers customer questions and calls.. Reviewing analytics, and communicating with customers and potential investors.
Store Supervisor & back up- attendant
Led daily operations, managed staff schedules, and maintained service quality.. Ensured cleanliness and customer satisfaction.. Handle day to day running of store.. Assist customers and ensure they get best service.. Delicate duties to other employees and ensure they are carried out well.. Provide a clean and healthy working environment.. Assist customer with queries and ensure they get value for their money.. Hold staff meetings and promote staff teamwork.. Watch over the store and ensure all daily tasks and duties are completed.. Conducted staff meetings to promote teamwork and resolve issues.
Cinema Branch Manager & Social Media creative Director
Oversaw operations for Riverwalk & Masa cinema branches.. Managed customer-facing teams, cash handling, and social media promotions.. Manage and delegate duties to staff. Handle day to day running of cinema branch is different locations from Riverwalk to Masa.. Supervise concession department, floor supervisor, cashiers, cleaning and hospitality staff. Also ensuring best service is providing by staff under my management.. Training new staff members, delegating jobs, creating schedules, locking up and opening. Also making sure cinema is clean, presentable and up to date.. Promote new movies currently showing in cinema through social media pages from Facebook to Tiktok.. Interact with fans online, answer queries and questions about upcoming movies and cinema related questions from opening times to promotions.. Answer calls from customers regarding cinema related question and managing the overall customer experience.
Call Centre Agent
Provided phone-based banking support and customer service.. Answer complaint calls and assist customers.. Provide the highest quality support to customers.. Assist with online banking, smart banking and customer accounts.. Answer all inquiries, queries and customer questions.. Assist team leader with office daily tasks.. Resolved complaints and queries professionally.
Office Assistant (Internship)
Handling incoming calls and other communications.. Managing filing system.. Updating paperwork, maintaining documents, and word processing.. Sort and distribute communications in a timely manner.. Coordinate with other departments to ensure compliance with established policies.. Schedule and plan meetings and appointments.. Perform receptionist duties when needed.. Assist with conferences and customer service.. Provided front desk and admin support.. Coordinated interdepartmental tasks and meetings.
Waitress & drinks server
Delivered friendly table service in a fast-paced setting.. Listen to any complaints that patrons have and address them appropriately.. Take customer orders and relay this to the kitchen.. Serve food and beverages to customers.. Cashing out bills and returning change as needed, balancing spreadsheet and books. Keeping tables cleaned and in order for the next guests.. Taking orders from customers to relay to the kitchen staff.. Making recommendations by being familiar with the menu and the specials, Took orders, served meals, and handled POS transactions.