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Customer Service & Sales Specialist with 5+ years in the service industry
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Competencies
Provided client support and resolved inquiries across multiple roles.
Utilized CRM tools to manage customer data, process payments, and verify revenue.
Effectively empathized with clients and communicated clearly via phone and in person.
Generated leads and scheduled appointments for real estate clients.
Designed custom products, managed inventory, and promoted merchandise.
Education
Languages
Summary
Experienced in client interaction, account management, and outbound sales with a diverse technical skill set.
Key Achievements
- Determined client qualifications for Mass Tort applications as an Intake Specialist at Justpoint
- Handled customer inquiries and managed account information for home mortgage clients at Oclinicas and Ready Call Center
- Made outbound calls to real estate leads, setting appointments and servicing inbound inquiries at Digitally Convert
Experience
Intake Specialist
Worked as an Outbound Intake Specialist, determining client qualifications for Mass Tort applications., Empathized with clients to gather detailed information including dates, doctor names, addresses, and medications.
Customer Care Agent
Worked on the phones as a customer service agent for home mortgages, receiving payments and updating customer account information.
Customer Care Agent
Worked on the phones as a customer service agent for home mortgages.
Inside Sales Agent (Telemarketer)
Made calls for real estate agents, setting up appointments and servicing inbound leads.
Customer Service & Collection Agent
Secured revenue by verifying and posting receipts, resolving discrepancies, and assisting clients with goods and services.
Customized Clothes and Accessories
Designed, promoted, and sold customized T-shirts and accessories, managed inventory, and handled customer inquiries.