Pilar - Quality Assurance Analyst with 2+ years of team leadership in client services

Guatemala City, Guatemala, GuatemalaRemoteen

Led five different teams across multiple clients, demonstrating strong leadership and management skills

Assisted QAs with daily tasks and provided one-on-one feedback to agents, improving QA metrics

Published on CazVidVideo interview availableOpen to remote

Summary

Quality assurance analyst with over two years of experience managing multiple client teams and improving service metrics.

Prepared and reviewed daily, weekly, and monthly reports for clients and operational teams

Quality AssuranceAdvanced

Performed QA reviews, metrics analysis, and calibration sessions to ensure service quality.

Team LeadershipIntermediate

Led multiple teams for different clients, coordinating daily activities and performance improvements.

Reporting & AnalysisIntermediate

Generated and reviewed comprehensive reports to monitor performance and support decision-making.

Client RelationsIntermediate

Conducted calibration sessions and feedback meetings with clients to align quality standards.

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