Dedicated professional with over 5 years experience in customer support, wagering operations, and payment processing within the iGaming industry. Known for efficiency, accuracy, and high customer satisfaction.
Provided remote support via live chat, email, and phone, resolving customer inquiries efficiently while maintaining high satisfaction scores.
Supported wagering activities, managed account troubleshooting, and handled payment and cryptocurrency transactions within online gaming platforms.
Processed traditional and cryptocurrency payments accurately, ensuring compliance and security in financial transactions.
Resolved technical and account-related issues efficiently, contributing to high customer retention and issue resolution metrics.
Jazz Sports
Provided high-volume customer support primarily via live chat and email, with phone support as needed., Assisted customers with wagering inquiries, account issues, and transaction-related questions in real time., Processed payments, payouts, and cryptocurrency transactions while ensuring accuracy,...
Bet SBI
Supported agents and customers with real-time wagering operations and account assistance., Handled secure payment processing, reconciliations, and digital/crypto transactions., Maintained accuracy and efficiency in a high-volume operational setting.
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Managed multiple chat conversations and tasks simultaneously, maintaining attention to detail under pressure.
