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Priya
Customer Support Lead with 12 years in call center industry
Video resume
Remote intbound call center
I am shanmugaPriya from srilnka i a looking for such job as i feel i will b able tobalance my work and perwonl life and more over i have 12 yrs experiance in customer support and intially i was working for call center and thereafter i took over the call center and lead a team thereforei have the adequate knowledge and skill to handle customer through calls .
Contact
කොළඹ, බස්නාහිර, ශ්රී ලංකාව
Open to remote
Available on CazVid
Competencies
Customer SupportExpert
Handled customer inquiries and support through calls, ensuring service quality.
Call Center OperationsAdvanced
Managed daily call center activities and workflows effectively.
Team LeadershipIntermediate
Led a team of support staff, coordinating tasks and providing guidance.
Remote Work AdaptabilityIntermediate
Expressed ability to perform customer support functions remotely to balance work-life.
Summary
Dedicated customer support expert with 12 years of experience, including roles as a team leader in call centers, seeking remote inbound call center opportunities.
Key Achievements
- Worked for 12 years in customer support roles, demonstrating extensive experience.
- Progressed from call center agent to head of customer support, indicating role advancement.
- Led a team at the call center, showcasing leadership and management responsibilities.
Skills
Customer SupportCall Center OperationsTeam LeadershipRemote Work Adaptability
Published on CazVid - May 17, 2026