CazVid - Video Resumes That Work
CazVidThis is my profile
ENES
Contact via CazVid
R

Rafael

Contact

Available on CazVid
Contact via CazVid

Competencies

Leadership SkillsIntermediate

Demonstrated experience with Leadership Skills.

Effective Time ManagementIntermediate

Demonstrated experience with Effective Time Management.

Microsoft PowerPointIntermediate

Demonstrated experience with Microsoft PowerPoint.

Microsoft ExcelIntermediate

Demonstrated experience with Microsoft Excel.

Microsoft OfficeIntermediate

Demonstrated experience with Microsoft Office.

Education

MD - Unfinished
UASD
Completed PRESENT

Experience

Workforce Manager

Downtown LA Law Group
AUGUST 2020 - FEBRUARY 2022

Oversee the overall productivity of personnel 24/7, Assess, analyze, and report on employee productivity at the institutional level.

Intake Specialist Agent

Downtown LA Law Group
JUNE 2020 - AUGUST 2020

Take orders by obtaining and verifying information, Enter orders by transmitting information, Provide product/service information by answering questions, Maintain call center database by entering and verifying information, Receive and qualify new prospective clients for the law firm.

Business Developer for B2B

Leadium
OCTOBER 2019 - APRIL 2020

Improve market position and achieve financial growth, Build key customer relationships, Identify business opportunities, Negotiate and close business deals.

Banking Customer Service Rep.

Citizens Bank
MAY 2019 - OCTOBER 2019

Answer questions about basic banking services, Help clients protect their accounts by reviewing suspicious activity.

Team Supervisor - Debt Collections

Santander Consumer USA
JUNE 2017 - APRIL 2019

Manage all aspects of the company's activities involving credit given to clients, Oversee the credit and collection department.

Quality Assurance Analyst - Debt Collections

ERC International
NOVEMBER 2015 - JUNE 2017

Ensure compliance with agency’s standards of conduct, Work with QA representatives and attorneys.

Debt Collector - Agent

Laurus International
MARCH 2015 - NOVEMBER 2015

Collect outstanding debts from clients, Maintain debtor's book.

Skills

Leadership SkillsEffective Time ManagementMicrosoft PowerPointMicrosoft ExcelMicrosoft Office
Published on CazVid - May 17, 2026
Contact Rafael