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Raymil
Customer Support Specialist con experiencia en servicios financieros y atención médica
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Competencies
Brinda soporte eficiente y empatía en diferentes canales de comunicación
Supervisa y coordina procesos de atención y seguimiento en plataformas CRM
Organiza y gestiona recursos y agendas para atención médica y ventas
Realiza consultas telefónicas y presenciales para facilitar decisiones de compra
Posee conocimientos en lenguajes de programación y gestión de bases de datos
Education
Languages
Summary
Profesional con experiencia en soporte al cliente en sectores financiero y salud, con habilidades en coordinación, comunicación y resolución de problemas.
Key Achievements
- Monitoreó y gestionó problemas de pagos y soporte en CRM en Quick Tax and Credit
- Coordinó citas médicas para optimizar procesos internos en el hospital
- Asistió a clientes en la compra de vehículos, brindando soporte personalizado
Experience
Customer Support
Monitored CRM daily to ensure membership payment issues were settled promptly, proactively contacting customers to confirm resolution and ensure continuity of service., Sent monthly reports via email, providing users with detailed updates on their credit score progress and successful credit repair milestones., Conducted outbound calls to update customers on the status of their credit repair, maintaining clear and timely communication., Handled inbound customer calls with empathy and efficiency, addressing concerns related to their credit repair progress and providing personalized support.
Medical Appointment Setter
Coordinated medical appointments across various departments within the hospital, ensuring efficient scheduling and seamless patient care.
Sales Agent & Customer Support
Conducted phone consultations with potential buyers to discuss their vehicle preferences, providing detailed information on various makes, models, and available offers., Coordinated appointments for customers to visit the dealership, facilitating in-person vehicle inspections and guiding them through the purchasing process., Managed customer inquiries with professionalism and empathy, ensuring a positive customer experience and effectively addressing their needs.