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Medical Administrative Assistant
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Competencies
Demonstrated experience with Administrative Coordination.
Demonstrated experience with Customer Service Excellence.
Demonstrated experience with Recordkeeping & Data Entry.
Demonstrated experience with Complaint Resolution.
Demonstrated experience with Call Center Operations.
Summary
Medical Administrative Assistant open to new opportunities
Experience
Administrative Coordinator
Support day-to-day administrative operations and help maintain an organized, welcoming office environment.. Assist with coordinating schedules, managing records, and handling routine administrative tasks.. Communicate professionally with patients and team members while protecting confidential information.
Collection Agent / Customer Service Representative
Manage inbound and outbound collection calls in compliance with company policies and regulations.. Negotiate payment arrangements and assist customers with resolving outstanding balances.. Maintain confidentiality when handling sensitive customer information.. Accurately update customer accounts and call documentation while meeting performance targets.
Call Advisor / Call Center Agent
Handled inbound and outbound customer calls in a fast-paced environment.. Provided accurate product, service, and account information.. Resolved customer issues professionally while maintaining high service standards.
Customer Service Representative
Managed customer inquiries and complaints efficiently.. Performed accurate data entry and documentation.. Delivered high-quality service to ensure customer satisfaction.
Team Member
Worked effectively in a fast-paced environment while assisting customers.. Performed opening and closing duties, cleaning, and restocking.. Supported team members and assisted with training new employees.
Customer Sales Representative
Assisted customers with product selection using a consultative sales approach.. Maintained product knowledge and monitored inventory levels.