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Renzo
Community Project Coordinator
Contact
Competencies
Experiencia demostrada en Discord Operations.
Experiencia demostrada en Member Engagement.
Experiencia demostrada en Reporting & Documentation.
Experiencia demostrada en Escalation & Follow-up.
Experiencia demostrada en Audience Communication.
Education
Languages
Summary
Community Project Coordinator buscando nuevas oportunidades
Experience
Community Manager & Quality Assessor
Manage and support the Brazilian student community on Discord, helping maintain an active, safe and welcoming environment while responding to member questions, issues and recurring needs.. Plan and coordinate online community activities and events, communicate participation details, and work with internal teams to improve engagement and member experience.. Track participation, disengagement and quality signals across recurring cases; maintain structured Google Sheets/reporting workflows and surface risks, patterns and follow-up actions.. Review quality and performance evidence, prepare clear assessment reports and recommendations, and coordinate escalations with Team Leads and Customer Success stakeholders.. Work daily in English with distributed teams using Slack, Notion, Zendesk, Google Workspace and AI-assisted tools for documentation, research, QA and operational efficiency.
Social Media Manager
Owned social media execution for the Brazilian market, including publishing, comments/DMs, audience communication, local campaign coordination and recurring performance reporting.. Helped grow the Brazilian Instagram audience from approximately 40K to 200K+ followers while using reach, engagement, clicks, leads and conversion signals to improve future content decisions.. Localized global communication for Brazilian audiences and coordinated with international marketing, creative, education and operations teams across shifting priorities.
Designer, Social Media & Localization Support
Manage client communication, requirements, revisions and delivery timelines independently while adapting content and visual materials to different audiences and business needs.. Support Portuguese/English localization and content review with attention to clarity, tone, consistency and cultural fit.