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Reuben
ICT Support Specialist at Senrab ConsulTech Limited
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Competencies
Expertise in tracking, maintaining, and optimizing ICT assets to ensure efficient operations.
Skilled in developing strategies to restore critical systems swiftly after disruptions.
Proficient in providing tiered technical support, resolving complex ICT incidents efficiently.
Experienced in implementing backup solutions and restoring systems to ensure data integrity and availability.
Education
Summary
Dedicated ICT professional with extensive experience in technical support, asset management, disaster recovery, and infrastructure management across enterprise and educational environments.
Key Achievements
- Achieved a 90% first-contact resolution rate in ICT support for enterprise HR systems.
- Managed ICT assets supporting over 700 field devices during the national census, ensuring operational continuity.
- Maintained and supported ICT infrastructure in a school environment, enhancing system reliability and cybersecurity awareness.
Experience
Technology Associate
Delivered Level 1 and Level 2 ICT support for enterprise HR systems, resolving technical incidents and restoring critical business services with a 90% first-contact resolution rate.. Conducted ICT infrastructure and system assessments to identify operational risks, vulnerabilities, and recovery requirements, recommending practical mitigation measures.. Managed end-to-end deployment of enterprise applications including data migration, system configuration, user acceptance testing (UAT), and post-implementation support.. Developed and maintained system recovery documentation, backup procedures, and operational guides that strengthened business continuity and supported successful client deployments.
District IT Officer
Managed ICT assets and infrastructure supporting over 700 field devices, ensuring availability, recovery readiness, and operational continuity throughout the national census exercise.. Implemented backup and restoration protocols for CAPI systems, achieving 95% data sync accuracy.. Provided on-site technical support and disaster recovery coordination, resolving 90% of incidents within 24 hours.. Trained 500+ enumerators and supervisors on device recovery and data protection, reducing downtime by 30%.
Computing Facilitator
Maintained and supported school ICT infrastructure including computer laboratories and end-user devices.. Implemented backup practices and basic cybersecurity awareness for staff and students.. Provided technical troubleshooting and maintenance to minimize system downtime.