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Richmond
IT held desk assistant
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Competencies
Demonstrated experience with Helpdesk & Incident Management.
Demonstrated experience with Hardware & Software Troubleshooting.
Demonstrated experience with Technical Documentation & Reporting.
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with Customer Service & Support.
Education
Languages
Summary
IT held desk assistant open to new opportunities
Experience
Level 1 Technical Support Intern
Provided Level 1 technical support to staff nationwide via phone and email, resolving hardware and software-related issues promptly.. Logged, categorized, and tracked user-reported incidents using an internal incident management system.. Assigned incidents to appropriate technical teams and escalated complex issues in line with support procedures.. Assisted users with system access issues, application errors, and general IT troubleshooting.. Maintained professionalism and discretion while handling sensitive corporate information.
Production Audit Control Assistant
Monitor and verify all stages of card production — printing, encoding, lamination, personalization, and packaging — applying a systematic, detail-oriented approach to quality and process integrity.. Maintain accurate, detailed records for traceability, audit readiness, and continuous process improvement.. Enforce adherence to standard operating procedures (SOPs), the same procedural discipline required in structured IT support environments.
Production Audit Control Assistant (National Service)
Carried out the same production monitoring, documentation, and SOP-enforcement responsibilities as above during national service placement.
Customer Service Intern
Served as first point of contact for customers and staff, delivering service and operational support and assisting with system-related administrative tasks.