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Project Manager with 10 years of experience in IT industry
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Competencies
Managed project lifecycle, coordinating teams and resources for successful delivery.
Maintained effective communication with clients and internal teams to align project goals.
Applied different project management methodologies based on project requirements.
Prepared and monitored project budgets and schedules to ensure cost and time efficiency.
Led teams of varying sizes and facilitated collaboration and task delegation.
Education
Summary
Experienced project manager with a comprehensive background in leading IT projects, process optimization, and stakeholder engagement.
Key Achievements
- Led multiple projects from initiation to delivery, managing cross-functional teams
- Developed project plans, budgets, and schedules to ensure timely completion
- Enhanced team productivity through process improvements and stakeholder communication
Experience
Customer Service Representative
Delivered exceptional service at the retail postal outlet, handling 50+ customer transactions daily and achieving 100% accuracy in documentation for receipts and returns., Ensured positive interactions by actively listening to concerns, resulting in consistent positive feedback and repeat business., Maintained checkout areas through merchandising, labelling, and signing, contributing to efficient store operations and reduced wait times.
On-Call Regular Casual Postal Clerk
Sorted, scanned, sequenced, and batched mail items for dispatch, processing 200+ parcels and packets per shift with zero errors in reporting., Operated material handling equipment safely, completing documentation and reports to support seamless logistics and customer satisfaction., Received and accepted mail items while addressing customer inquiries, enhancing efficiency in high-volume periods.
Customer Service Representative
Provided guidance to daily commuters, directing 100+ individuals per shift to proper routes and resolving navigation issues promptly., Collaborated with team members to maintain smooth station workflow, reporting incidents to managers to minimize disruptions., Supported normal operations during peak hours, demonstrating adaptability in a fast-paced public transit environment.
School Teacher
Prepared and delivered educational materials to classes of 200+ high school students from diverse backgrounds, honing skills in communication and group management transferable to customer service., Assisted colleagues with administrative duties, including documentation and problem resolution, fostering a collaborative team environment., Managed student inquiries and conflicts, building strong relationships and ensuring positive outcomes.