Roberto - Customer Service Professional with over 10 years of experience in client relations

Lima, Lima Province, PerúRemoteen

Handled customer complaints and provided timely solutions at Globant, building sustainable relationships and trust.

Collected and analyzed customer information at Latam to ensure proper service delivery.

Published on CazVidVideo interview availableOpen to remote

Summary

Dedicated customer service professional with over 10 years of experience in diverse sectors including hospitality and tech support. Skilled in CRM, problem solving, and relationship management, committed to delivering excellent service and supporting team objectives.

Video Resume

Key Achievements

Managed payment processing, administrative support, and guest needs coordination at Delta Resorts.

Skills

Customer Relationship ManagementAdvanced

Proficient in managing customer interactions, needs analysis, and building trust-based relationships.

Problem Solving SkillsIntermediate

Utilized problem-solving abilities to efficiently address customer concerns and resolve issues.

Communication SkillsAdvanced

Effectively communicated with diverse customers via phone, email, and in person in fast-paced environments.

Administrative SupportIntermediate

Provided office and front desk administrative tasks, including payment processing and guest coordination.

English Teaching

Experience

Virtual Customer Service

Globant

2022 - current

Handle customer complains, provide appropriate solutions and alternative with in the time limits., Familiarity with CRM systems and practices., Build sustainable relationships and trust with customers., Identified needs of customers promptly and efficiently.

Customer Service Associate

Latam

2016 - 2020

Collecting customer information and analyzing customer needs., Work with customer service manager to ensure proper customer service is being delivered., Consulted with customers regarding needs and addressed concerns.

Assistant Front Desk

Delta Resorts

2011 - 2016

Handled payment processing and provided customers with receipts and proper bills and change, Provided administrative support to coworkers, taking on additional tasks during high-volume periods., Coordinated with departments to handle wide range of guest needs., Responded to inquiries and room...