Robertois an accomplished professional with expertise in emergency communication, technology leadership, and Big Data solutions. Proven ability to manage complex projects, lead diverse teams, and deliver impactful results in high-pressure environments.
Skilled in delivering high-stakes interpretation and communication in emergency and legal environments.
Experienced in leading multidisciplinary teams and overseeing innovative technology projects.
Proficient in architecting and deploying Big Data solutions and cloud-based infrastructures.
Expert in streamlining IT operations, capacity planning, and system hardening to ensure reliability.
Remote Language & Crisis Services Portfolio | Various Agencies (Propio LS, Big Language, Interpretia)
Deliver high-stakes interpretation for 911 emergency calls, financial security protocols, and legal proceedings, ensuring rapid and accurate information exchange in life-critical situations.. Manage complex call workflows and ensure 100% compliance with HIPAA, banking security standards, and diverse industry protocols.. Facilitate communication across multicultural sectors, demonstrating the high-level verbal clarity and pressure management required for global L3 support environments.
Anata Games
Led a multidisciplinary R&D team as Tech Lead, overseeing the development of enterprise gamification platforms.. Implemented Agile/Scrum methodologies to optimize workflows and product delivery cycles.
Huawei (via Experis)
Led a multicultural delivery team handling critical 'issue-to-resolution' processes and deployment scheduling.. Architected and deployed the first Big Data site using Hortonworks Hadoop over OpenStack Private Cloud.. Utilized iTrace for deep packet analysis/traces and iCare for managing complex customer support tickets and SLAs.. Conducted deep troubleshooting across integration layers and 20+ heterogeneous data sources.
M.Sc.
Master
B.S.
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Experienced in implementing Agile practices to optimize workflows and accelerate product delivery.
Huawei (via People Outsourcing)
Tasked with system audits and hardening according to international quality standards.. Managed capacity expansions for core services supporting 10M+ subscribers, ensuring zero downtime during nation-wide migrations.. Handled incident response and case handling for Linux-based Intelligent Networks (NGIN) and Oracle databases.
Casa Andina Hoteles
Achieved the shortest response times for support tickets across 30+ properties.. Developed Standard Operating Procedures (SOPs) and a knowledge base to streamline common IT operations.
