Roberto - Welcome to CazVid!

Provide first-level technical support with high first-call resolution rates., Follow up on unresolved or escalated cases until completion., Coordinate the logistics of equipment shipping to postal offices., Train and support new employees, evaluating their progress and performance., Monitor service and productivity metrics to ensure goal achievement.

Delivered technical training for new hires focused on resolving internet connectivity issues., Assessed individual and team performance, offering feedback for continuous improvement., Monitored quality, retention, and productivity indicators for training groups.