Dedicated professional with over 6 years in customer service, airline operations, and telecom support. Skilled in troubleshooting, process management, and guiding users through technical and service-related challenges. Proven ability to adapt and improve workflow efficiency across roles.
Provided empathetic support and troubleshooting for clients in telecom and airline industries, ensuring positive experiences.
Managed airline base operations, including resource allocation, sales reports, and flight dispatch documentation.
Resolved technical issues for users, supported product configurations, and assisted with system-related problems.
Guided users through financial statements, account issues, and service plan adjustments with clarity and patience.
Sitel – TelePerformance - Webhelp/Concentrix
I worked as an agent serving as customer service, helping users with issues in the account also with payment or delays in deliveries, also provided user with service experience generating empathy and good service, help users understanding financial statements, help with troubleshooting and tech...
Emtelco
I started as a repairman and three months after finishing that contract I started as a consultant, guiding the user, helping with basic support tasks, re-bookings, invoice issues, configurations or reconfigurations of plans and information in general about the services offered by TIGO for the home...
Aerolínea De Antioquia
I started as a base coordinator in Nuquí-Chocó, there I performed all kinds of tasks regarding the administration of the base, such as ticket sales, customer service, management of base resources, management of sales reports, upload, download from the plane, among others. In addition to this, I...
Tampa Cargo S.A
Flight follower
Computer Technology
Technical bachelor with a specialty in computer technology
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Controlled crew scheduling, flight departures/arrivals, and communicated schedule updates to bases.
Crew control, notification, request for feedings, feed the system info, notify the bases about schedules, control flight departure and arrival times. In addition to the tasks performed during the office practice.
