Experienced customer service specialist with over 10 years in bilingual support, technical assistance, collections, and team leadership. Proven ability to handle complex queries, improve customer satisfaction, and adapt across industries including hospitality, finance, and retail.
Extensive experience in bilingual customer support, technical assistance, and billing, ensuring clear communication and client satisfaction.
Bilingual fluency in English and Spanish, facilitating effective interaction with diverse customer bases.
Applied problem-solving skills to resolve service issues and improve customer experience in high-volume settings.
Led and coordinated teams in customer service operations, fostering collaboration and efficiency.
Royal Holiday Vacation Club
Location Services (Empereon-Constar Latam)
Minor Hotels (NH Collection Reforma)
Verizon (Foundever)
KeyMe Locksmiths
High School Diploma
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