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Rosemary
Customer service manager
Video resume
Customer service manager
Customer service manager. With training experience for quality customer service.
Contact
Nairobi, Nairobi Area, Kenya
Open to remote
Available on CazVid
Competencies
Customer Service ManagementExpert
Led customer service teams to ensure high standards of service delivery in the hospitality sector
Training & DevelopmentIntermediate
Trained staff to improve customer interaction skills and service quality
People ManagementAdvanced
Managed and motivated teams to achieve customer service goals
Detail OrientationAdvanced
Ensured accuracy and attention to detail in all customer service processes
Summary
Over 20 years of experience managing and training customer service teams in the hospitality industry, focused on maintaining high customer satisfaction.
Key Achievements
- Managed customer service operations ensuring customer satisfaction in the hospitality industry for over 20 years
- Trained staff to deliver quality customer service, enhancing team performance
- Demonstrated proficiency in managing people and customer outcomes effectively
Skills
Customer Service ManagementTraining & DevelopmentPeople ManagementDetail Orientation
Published on CazVid - May 17, 2026