Rosie - Customer Service Specialist with 5+ years in healthcare and call centers

Effectively communicated with patients, team members, and external parties in healthcare and call center environments.

Organized and coordinated conference calls and scheduled appointments, ensuring smooth operations.

Monitored calls for quality, ensured HIPAA compliance, and maintained high standards in patient interactions.

Scheduled appointments and diagnostics accurately for patients across various healthcare settings.

Listened and responded to customers requests, and forwarded necessary information to the superior., Followed company policy and procedures to provide quality work.

Organized and coordinated conference calls with multiple parties., Answered numbers of calls per day.

Scheduled diagnostic imaging exams for patients across various locations while verifying insurance, confirming provider orders, and ensuring protocol compliance., Delivered high-quality service by actively listening, resolving concerns, and clearly explaining appointment details, prep instructions,...