Experienced Project Manager in infrastructure with a strong record of overseeing large-scale projects and managing diverse teams.
Utilized project management methodologies to plan, execute, and monitor multiple infrastructure projects.
Developed and managed budgets for large construction projects, ensuring financial efficiency.
Led cross-functional teams comprising engineers, contractors, and stakeholders to achieve project goals.
Handled procurement processes, including vendor selection and contract management.
iGerent
Handled end-to-end international trademark support: client communication, document preparation, and coordination with attorneys and IP offices through Zendesk.
Concentrix/Webhelp
Led a team of 28 customer service professionals, ensuring optimal performance and continuous improvement aligned with brand objectives and KPI standards., Specialized in NPS analysis and developed action plans to improve customer experience., Implemented process optimization initiatives, achieving service quality and customer satisfaction stabilization for over 16 months, with operational resolutions within 48 hours.
Geeks On Site
Supervised and supported the sales department in Peru and Nicaragua, working directly with the control manager., Conducted sales package analysis and projections, introducing an annual subscription model to boost customer loyalty. Played a key role in performance evaluations to optimize sales across all 50 U.S. states.
Sketchboy Publishing
International Business
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Coordinated communication among clients, contractors, and regulatory bodies for project alignment.
Coordinated with international publishers (Dark Horse Comics, Icon Comics, DC Comics) to negotiate distribution and publishing rights contracts for the national market., Achieved print runs of up to 15,000 copies, distributed to major retail chains, and advised other publishers on international negotiations.
Back Office Solutions BPO
Began as a collections advisor, managing U.S.-based client portfolios, including those with no delinquency and delinquency exceeding 30 days, recovering approximately $50,000 in debts., Secured 60% of my portfolio through automatic payment methods, surpassing established goals., Later promoted to supervisor assistant, coordinating with advisors to enhance their performance and preparing metrics for monthly client meetings.
