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Ryan
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Competencies
Demonstrated experience with Alarm systems installation.
Demonstrated experience with Troubleshooting.
Demonstrated experience with Customer issue handling.
Demonstrated experience with Billing and payment processing.
Education
Summary
Professional profile
Experience
Technical Support Representative
Assist clients with the installations of Alarm systems and panel boards.. Support with the troubleshooting of configuration of Alarm System.. Responsible for monitoring Wireless/GPRS Fault.. Responsible for monitoring Central Stations 24/7 and providing alert messages to network engineers for UTC.
Customer Service/Technical Support Representative
Handles customer's issue with products and services that the company provided.. In charge of performing basic troubleshooting steps, escalating complicated issues.. Handles other non-technical concerns such as billing, payment processing.