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Relationship Manager
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Competencies
Skilled in building and maintaining strong relationships with clients to ensure satisfaction and loyalty.
Proven ability to develop growth strategies, identify market opportunities, and increase revenue streams.
Extensive experience managing hospitality venues, ensuring smooth operations and high service standards.
Adept at supervising teams, guiding staff, and fostering a positive work environment.
Education
Languages
Summary
Versatile professional with over a decade of experience in client relations, sales, and hospitality management. Adept at driving business growth, enhancing customer satisfaction, and leading operational teams.
Key Achievements
- Built and maintained high-profile client relationships at Dyspatchr, enhancing client retention and satisfaction.
- Developed growth strategies and conducted market research to increase sales and customer satisfaction at Cornerstones Wines.
- Led multiple hospitality operations, optimizing service quality and operational efficiency across various roles.
Experience
Relationship Manager
In charge of all sales matters. Build relationship with high profile clients. Market evaluation
Bar Supervisor
To take charge of all bar inventory. Bar operations
Lounge Manager
Managing the flow of questions and directing guests within the property. Maintaining condition of the club lounge and ordering supplies and equipment. Directing and organizing the activities of the bar and lounge to maintain high standards of beverage quality and service to maximize profits through outstanding customer service and ensuring guest satisfaction. Managing the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets and setting goals
Business Development Manager
Develop a growth strategy focused both on financial gain and customer satisfaction. Conduct research to identify customer needs. Promote the company’s products/services addressing or predicting clients’ objectives. Prepare sales contracts ensuring adherence to law-established rules and guidelines. Keep records of sales, revenue, invoices etc.. Build long-term relationships with new and existing customers
Basic Care Assistant
Assisting clients with care such as grooming, washing and maintaining personal hygiene standards. Preparing and serving healthy, nutritious meals, considering any special dietary needs and personal preferences. Identifying activities that would appeal to the patients and ensuring that they are suitably stimulated. Preparing food and drinks for patients. Contributing to a clean, well-organized, and pleasant environment for all patients
Administrative Assistant
Perform administrative duties via the swab registration system (SRS). Assist with preparation of specimen collection. Infection control of swab operations. Assist in setting up the vaccination and swabbing site. Other adhoc tasks as assigned by supervisors
Bar Manager
Oversee and manage all areas of the restaurant and make final decisions to ensure smooth operation. Responsible for creating Signature cocktails, that maintain the interest of the customer. Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labour costs. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure optimal inventory of all car supplies
Operation Manager
Assist, and deputise for, the Food and Beverage Director in the smooth running of the food and beverage offer in the park. Develop, innovate and deliver a product mix which is quality driven whilst maintaining aggressive financial returns. Work, and develop relationships, with external suppliers to ensure the very best reputation within the industry. Ensures that the team receives the service required to deliver the highest quality service to the guests. Ensure correct stock levels are available so that operation run smoothly. Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements. Champion a training culture within team to ensure succession planning, and a culture that exceeds the very best the industry has to offer. Handle the entire process of customer experience and manage feedback to its most optimal level. Fully responsible for the smooth operation and menu of the Wine and Cocktail Bar.
Floor Sales Supervisor
Builds and maintain guest relations, tailoring and customising the service provided to the VIPs. Understand the importance of goal setting and measuring results. Train, guide and motivate staff to ensure established culture and core operational standard are met. Ensure that the bar achieved the monthly profitability target. Manpower planning and recruitment. Ensure that service excellent is maintain at all times and take lead in investigating of customer complaints, taking intervention if needed. Oversee opening and closing duties are done efficiently
Server
Provide and create the perfect service experience for every Guest. Ensure each and every guest feels important and welcome in the restaurant. Look for ways to consolidate service and increase table turns. Ensure that the business hits the minimum sales target. Present menu, answer questions and make suggestions regarding food and beverage. Serve the Guest in an accommodating manner. Looks for ways to avoid waste and limit costs. Must follow all cash handling policies and procedures
Star Guide
Oversee performers during sets to ensure their safety and well-being. Provide positive guest service for guests in the theme park, in relation to Entertainment shows and character set. Assist Star Guide Leads and Stage Managers with daily venue management and coordination. Assist with daily venue management and coordinator. Assist in the dressing up/down of performers, ensuring that the characters’ appearance adhere to IP standards. Assist in the upselling of merchandise
Assistant Outlet Manager
Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service. Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labour costs. Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures. Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances. Responsible for ensuring consistent high quality of food preparation and service. Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. Estimate food and beverage costs. Work with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and quantities of preparation to minimize waste. Estimate food needs, place orders with distributors, and schedule the delivery of fresh food and supplies
Supervisor
Ensure that the monthly sales target is achieved. Attend to customers’ needs and also in charge of cashiering. Conduct stock check on a weekly basis and manage wine inventory