Salgado - Customer Support Specialist with 4+ years in telecommunications and healthcare

Santo Domingo, Nacional, Dominican RepublicRemoteen

Delivered personalized customer support, enhancing client satisfaction and issue resolution.

Collaborated with technical teams to troubleshoot and resolve network issues efficiently.

Published on CazVidOpen to remote

Summary

Experienced customer support professional with a strong background in telecommunications, healthcare interpretation, and technical troubleshooting. Bilingual in English and French, adept at resolving complex issues and ensuring customer satisfaction.

Key Achievements

Provided bilingual interpretation in healthcare settings, facilitating effective communication.

Skills

Customer ServiceAdvanced

Provided excellent customer care and support across telecommunications and call center environments.

Technical TroubleshootingIntermediate

Resolved complex technical issues by applying troubleshooting skills in telecom and IT contexts.

Bilingual CommunicationAdvanced

Interpreted in English and French in healthcare and customer service settings, ensuring clear communication.

CRM & Call Center SystemsIntermediate

Utilized CRM platforms and call center tools to manage customer interactions efficiently.

Web Development & AI Tools

Experience

Customer Support &amp; Technical Specialist

Natcom

2014 - 202

Delivered exceptional customer service and support in telecommunications operations., Resolved complex client issues using technical troubleshooting methods., Improved customer satisfaction by ensuring quick, effective, and friendly support., Collaborated with internal tech teams to escalate and...

Medical Interpreter (Volunteer)

FONDEFH

Assisted healthcare professionals by interpreting for patients in English and French., Ensured clear, compassionate communication in sensitive environments.

Call Center Agent

OPI/VRI

Provided over-the-phone and video-based interpretation and customer support., Handled customer inquiries, complaints, and troubleshooting requests across various industries., Maintained performance under pressure in high-volume environments.