Sergio - Welcome to CazVid!

Mexico City,Mexico City,Mexicoen

Contact via CazVid

Published on CazVid

Skills

PythonIntermediate

Demonstrated experience with Python.

SQLIntermediate

Demonstrated experience with SQL.

Power BIIntermediate

Demonstrated experience with Power BI.

ExcelIntermediate

Demonstrated experience with Excel.

CRMsIntermediate

Experience

Medical-Legal Assistant

SpectrumEval

January 2024 - now

Streamlined medical record organization, reducing retrieval time by 25% by implementing a digital filing system using Google Docs, Managed 20+ weekly specialist appointments using Google Calendar, achieving 90% patient acceptance

Sr. Technical support

Resideo

February 2021 - December 2023

Resolved 80+ weekly technical support tickets, maintaining a 95% customer satisfaction rate using Salesforce

Contract Analyst

NR Financials

March 2018 - January 2021

Analyzed 200+ contracts monthly, reduced errors by 15%, while cutting approval delays by 30% by creating a checklist

CS Representative / Supervisor

Teleperformance

January 2015 - February 2018

Trained and supervised 15+ agents, improving team KPIs(FCR) by 20% within 6 months

Education

Universidad Autonoma de Aguascalientes

Completed 2020

A2 Capacitacion Online

Master’s

Completed Expected 2026

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