Sergio - Customer Service Professional with 10+ years of experience in logistics, finance, and retail

Provided front-line support to customers, managing inquiries, processing requests, and maintaining satisfaction.

Handled invoice processing, contractor setup, and financial documentation at Genpact and Penske Trucking.

Delivered clear, effective communication in both English and Spanish across call centers and customer interactions.

Managed documentation, data entry, and coordination for different departments and companies.

Take incoming calls from Customers wanting to know the status of their rebates or assist customers to submit for their rebates.

Take incoming calls from Customers who wanted some work done through The Home Depot., Transfer the call to Contractors for services like Water Heater install or fencing, Bathroom remodel, Kitchen remodel.

Processed invoices and archived for Contractors., Located Contractors' information through Google., Requested Federal Tax ID numbers and set up checks for Contractors.

Assisted Students with applications and determined qualification for Government student loans., Handled inbound and outbound calls.