Sharon

Customer Service & Operations Assistant

Provide professional and friendly customer service, responding to enquiries and assisting clients with their product and service needs.. Use active listening to understand customer requirements and recommend suitable products and solutions.. Handle customer concerns and enquiries professionally, identifying issues and following up to support timely solutions.. Maintain accurate records of customer orders, sales, enquiries and follow-ups.. Coordinate customer orders and track deliveries/parcels, keeping customers informed throughout the process.. Communicate with customers through in-person interactions and digital platforms, including social media.. Support social media communication by responding to enquiries and promoting products online.. Communicate with suppliers and other parties to follow up on orders, product availability and deliveries.. Manage multiple daily responsibilities independently while maintaining an organised and welcoming shop environment.. Use Microsoft Office tools, including Word and Excel, for documentation, record keeping and day-to-day administrative tasks.

Listening to cases. Writing statements. Creating and compiling files