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Shirley
IT Desk Support Attaché
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Competencies
Demonstrated experience with IT desk support and helpdesk assistance.
Demonstrated experience with Hardware installation and configuration.
Demonstrated experience with Software setup and maintenance.
Demonstrated experience with Network support and configuration.
Demonstrated experience with Troubleshooting and diagnostics.
Education
Summary
IT Desk Support Attaché open to new opportunities
Experience
IT Desk Support Attaché
Provided IT desk support by assisting users in resolving hardware and software-related issues.. Installed and configured computer hardware and operating systems.. Repaired and maintained printers.. Performed wireless and wired network configurations.. Diagnosed and troubleshot faulty networks, systems, and printers.. Conducted virus and malware cleaning, and system upgrades.. Utilized Microsoft Office tools (Word, Excel, PowerPoint) for data entry, documentation, report generation, and record management.. Set up new computers.. Conducted maintenance of computers.. Installed MS Word using Windows Re-loader.. Managed network cabling including tucking and drilling.. Installed RJ45 connectors and assisted in switch server configuration.. Used MS Excel to record and organize system testing data.
ETIMS Integrator Intern
Integrated the KRA ETIMS (Electronic Tax Invoice Management System) into the company’s point-of-sale and invoicing systems to ensure full tax compliance.. Configured and tested ETIMS APIs.. Assisted clients and staff in understanding and adopting the ETIMS system, providing step-by-step onboarding and troubleshooting support.. Liaised directly with customers to gather system requirements, address integration concerns, and ensure a smooth transition to the electronic invoicing platform.. Educated customers on KRA compliance requirements, building trust and enhancing the company’s client relationships.. Diagnosed and resolved technical issues reported by customers.. Conducted cybersecurity research to identify potential vulnerabilities in the integration process and recommend best practices for data security.. Maintained detailed documentation of integration configurations, testing results, and customer feedback for future reference.