Dedicated employment support professional with extensive experience analyzing CRM and Power BI data to optimize client outcomes and enhance program performance. Skilled in dashboard management, KPI tracking, and strategic reporting.
Expertise in interpreting complex datasets to inform operational improvements and strategic decisions.
Proficient in designing and maintaining dashboards for performance monitoring and reporting.
Specialized in tracking KPIs and analyzing trends to support continuous service improvements.
Skilled in producing clear, impactful reports and communicating insights to diverse stakeholders.
Ingeus UK
Reviewed CRM and Power BI dashboards to assess employment outcomes and progress toward targets. Produced performance summaries and estimations for managers
Ingeus UK
Analysed client and programme data to inform tailored support plans. Supported service design with performance insights
Ingeus UK
Monitored client progression data and reported trends to management. Reviewed dashboards for accuracy of outcomes
Ingeus UK
Reviewed Power BI compliance data. Conducted performance support checks and provided feedback to strengthen reporting
MSc International Business Management
BSc (Hons) Business Management with Travel & Tourism
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