Experienced specialist with a focus on sales analytics, customer care, and team supervision. Skilled in process improvement, cross-functional collaboration, and delivering exceptional customer experiences. Adept at managing data, supporting sales teams, and training staff to achieve departmental...
Provided support via phone, email, and chat, addressing inquiries and resolving issues to enhance customer experience.
Managed and analyzed sales data to support forecasting and performance optimization.
Oversaw daily operations, trained new employees, and ensured adherence to policies.
Streamlined sales and service processes to improve operational efficiency.
BCX (Business Connexion)
Managed sales data and analytics to optimize performance, Streamlined sales processes to enhance efficiency, Collaborated with cross-functional teams to ensure alignment on objectives, Supported the sales team with reporting and forecasting, Developed training materials to improve product knowledge...
BCX (Business Connexion)
Delivered exceptional customer service by addressing inquiries and resolving issues via phone, email, and chat, Maintained detailed records of customer interactions, Processed orders and provided product information, Collaborated with team members to improve service processes and enhance customer...
BCX (Business Connexion)
Oversaw daily operations and staff performance in the absence of the supervisor, Ensured high-quality service and efficient workflow, Trained new employees, Resolved customer issues, Maintained adherence to company policies, Collaborated with team members to achieve departmental goals and enhance...
Grade 12
NATIONAL CERTIFICATE PROJECT MANAGEMENT NQF LEVEL 5
FET CERTIFICATE PROJECT MANAGEMENT NQF LEVEL 4
CERTIFICATE OF COMPETENCE IN CUSTOMER SERVICE
Discover other professionals with similar experience