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Swaga
Digital & Communication Officer
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Competencies
Demonstrated experience with Customer Service.
Demonstrated experience with Phone & Customer Communication.
Demonstrated experience with Active Listening.
Demonstrated experience with Inquiry Handling.
Demonstrated experience with Problem Solving.
Education
Languages
Summary
Professional profile
Experience
Digital & Communication Officer
Managed communication with clients, partners, community members and internal teams across digital channels.. Responded professionally to customer comments, messages and inquiries and supported clear follow-up communication.. Maintained stakeholder relationships and facilitated communication between customers and the company.. Tracked communication and campaign performance, prepared reports and supported team decision-making.. Created customer-facing and internal communications while maintaining consistent, professional messaging.
Freelance Writer
Conducted interviews, researched and fact-checked information, and communicated with students, staff and other sources.. Worked independently with minimal supervision while meeting editorial and communication requirements.
Database Manager
Managed school records and database information, supporting accurate documentation, retrieval and follow-up.