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Operations Manager at Casa Mandala
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Competencies
Expertise in overseeing daily business functions, process optimization, and team coordination to ensure smooth operations.
Proven ability to deliver exceptional guest experiences, addressing needs promptly and maintaining high satisfaction levels.
Skilled in managing administrative tasks, scheduling, and record keeping to support operational efficiency.
Experienced in supervising and motivating teams to achieve service excellence and operational goals.
Languages
Summary
Tatiana specializes in managing operations, delivering exceptional customer service, and leading teams within hospitality and wellness sectors. Adept at streamlining processes and enhancing client experiences.
Key Achievements
- Founded and managed a multidisciplinary wellness center, coordinating 8–10 independent professionals to deliver holistic health services.
- Streamlined administrative processes, improving operational efficiency and client satisfaction.
- Led a team to ensure seamless daily operations, resulting in increased client retention and business growth.
Experience
Operations Manager
Founded and oversee the daily operations of a multidisciplinary wellness center, supporting a network of 8–10 independent professionals and coordinating administrative processes to ensure efficient business operations.. Redesigned the business model from hourly room rentals to a commission-based structure, contributing to a 40% increase in revenue within one year.. Implemented WhatsApp automations and online scheduling systems, reducing administrative workload by approximately 15 hours per week and improving operational efficiency.. Developed targeted marketing initiatives and expanded the visibility of practitioners by promoting the services of 8 professionals through the company's digital platforms, supporting client acquisition efforts and business growth.. Increased room occupancy by threefold through the introduction of fixed monthly schedules and optimized space utilization strategies, enhancing revenue opportunities and operational stability.
Front Office Manager
Supervised front office operations and supported guest service teams to deliver seamless hospitality experiences within a 165-room hotel environment.. Communicated directly with guests to understand their needs, resolve concerns, and ensure a positive and personalized experience.. Coordinated reservations, check-in procedures, and scheduling logistics for groups exceeding 100 guests while maintaining accuracy and efficiency.. Managed scheduling activities, maintained operational records and collaborated with cross-functional teams to support daily operations.. Provided proactive support to team members and leadership, contributing to improved service quality and enhanced guest satisfaction outcomes.
Chief of Reception
Coordinated guest reservations, supervised front desk activities, and ensured high-quality customer service throughout the guest journey.
Bilingual Front Desk Agent
Assisted domestic and international guests with reservations, inquiries, and personalized service requests while maintaining accurate records and supporting front office operations.