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Customer Service & Security Support Professional in Ghana
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Competencies
Skilled in engaging customers, identifying needs, and providing tailored solutions to enhance satisfaction.
Knowledgeable in enforcement procedures and security protocols gained through practical training.
Excellent at conveying information clearly and persuasively across diverse platforms.
Proficient in utilizing social media for engagement and maintaining accurate documentation.
Education
Summary
Dedicated professional with experience in customer service, security support, and enforcement training. Skilled in communication, documentation, and social media, seeking to leverage diverse skills to enhance organizational success.
Key Achievements
- Enhanced customer experience through effective communication and product promotion at AirtelTigo.
- Gained hands-on training in enforcement and corporate security within Ghana Revenue Authority and AirtelTigo.
- Contributed to security support operations, ensuring compliance and safety protocols.
Experience
Attachment
Trained under the Enforcement unit
Corporate Security-Support
Trained under the Head of Corporate Security
Customer Service Representative
To interface with customers, ensuring that their service needs are identified and resolved to enhance customer experience.. Introduction of AT products to customers and convincing them to make purchases.. Able to calm down angry customers and encourage them to become loyal to a brand.. Handle inbound and outbound customer calls professionally. Document customer interactions and update records using excel application. Follow company guidelines. Meet company and individual targets. Demonstrate the Ability to satisfy clients needs and wants by solving problems they encounter.