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Thana
Territory Manager North East
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Competencies
Demonstrated experience with Technical Operations Management.
Demonstrated experience with Technical Troubleshooting & Fault Diagnosis.
Demonstrated experience with Mobile Device Configuration & Hardware Repair.
Demonstrated experience with Fibre Optic & Copper Cable Jointing.
Demonstrated experience with 2G/3G/4G Network Installation & Commissioning.
Education
Languages
Summary
Territory Manager North East open to new opportunities
Experience
Electrical Trainee Engineer
Assisted in overhead and underground cable installation.. Performed fibre optic and copper cable jointing.. Participated in installation and commissioning of 2G, 3G, and 4G telecommunication systems.. Conducted site surveys and prepared technical reports.. Assisted senior engineers during project implementation and troubleshooting activities.
Technical Support Centre Officer in Charge
Manage the daily operations of the Technical Support Centre, ensuring smooth and efficient service delivery.. Supervise technical support activities, including device configuration, troubleshooting, repairs, and quality assurance.. Maintain inventory accuracy and oversee stock management of technical equipment.. Prepare operational reports and monitor branch performance.. Deliver technical support to walk-in customers while consistently achieving Service Level Agreement (SLA) targets.. Ensure compliance with ISO 9001:2015, ISO 14001:2015, and 5S workplace standards.. Train, mentor, and support newly recruited staff through technical guidance and knowledge-sharing sessions.. Promote Dialog products and services, contributing to branch sales and revenue growth.. Coordinate with internal teams to resolve technical issues efficiently and improve customer satisfaction.