Dedicated contact center professional with 3 years of experience in customer service and technical support, excelling in multi-channel communication, problem resolution, and client satisfaction.
Provided timely assistance, resolved customer inquiries, and ensured satisfaction across multiple companies.
Handled technical issues, package delivery inquiries, and returned/refunded cases, demonstrating troubleshooting skills.
Applied strong communication and empathetic handling of inquiries to improve customer experience.
Managed inquiries via calls, chat, email, and casework, ensuring seamless support across platforms.
Foundever, Capital one
Providing timely assistance and resolving inquiries or issues raised by customers.
High School Diploma
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