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Customer Service & Administration Specialist with 10+ years of diverse experience
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Competencies
Applied to resolve customer issues, retention, and technical support across multiple roles.
Involved in report writing, document management, and meeting coordination.
Supervised spare parts and tools inventory, and negotiated with suppliers.
Handled customer interactions, claims, and meetings with foreign clients in English and possibly other language.
Education
Languages
Summary
Experienced in managing customer relations, administrative tasks, and inventory in diverse industries, fluent in bilingual communication.
Key Achievements
- Managed customer complaints and claims, ensuring customer satisfaction in a bilingual environment.
- Supervised inventory, cash flow, billing, and supplier negotiations at the Car Center.
- Handled document writing, report management, and agenda coordination across roles.
Experience
Administrative Assistant
Writing and management of documents, reports and presentations., Call service and agenda management.
Manager of Car Center
Customer service and suppliers., Supervise cash flow, billing and payments., Manage inventory of spare parts and tools., Negotiate with suppliers and ensure the supply of inputs.
Bilingual Agent
Handle complaints and claims to ensure customer satisfaction., Resolve doubts, problems or requests from international customers., Provide technical assistance on products or software., Manage cancellations and retain customers with offers or solutions., Act as an interpreter in meetings or calls with foreign clients.