Víctor - Project Manager with 10 years of experience in IT and telecommunications

Cali, Valle del Cauca Department, Colombiaen

Led a team of 15 in delivering multiple telecom infrastructure projects on time and within budget.

Successfully managed the transition of legacy systems to new platforms, improving operational efficiency.

Published on CazVid

Summary

Experienced project manager with over a decade of delivering complex telecom and IT infrastructure projects. Skilled in leadership, risk mitigation, and stakeholder communication. Adept at managing teams and resources to achieve project goals efficiently.

Key Achievements

Developed risk mitigation strategies that reduced project delays by 20%.

Skills

Project ManagementAdvanced

Oversaw project lifecycle from initiation to closure, ensuring delivery aligns with client expectations.

Telecommunications InfrastructureExpert

Designed and implemented telecom network solutions, managing hardware and software components.

Team LeadershipAdvanced

Led cross-functional teams, coordinated tasks, and facilitated communication among stakeholders.

Risk ManagementIntermediate

Identified project risks and developed mitigation plans to minimize potential disruptions.

Customer Relations

Experience

Customer Service

TaskUs

February 2025 - Present

Manage customer interactions, providing effective solutions by phone, email and chats channels, while maintaining high satisfaction standards., Resolve issues and handle complaints proactively to enhance user experience., Work efficiently in high-volume environments, ensuring time management and quality service., Apply product and service knowledge to personalize customer interactions., Proficient in using Slack and Zendesk for internal communication and coordination., Experienced in handling multiple customer service channels, including email and live chat platforms.