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Customer Service & Support Specialist with 10+ years in Service Industry
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Competencies
Provided customer support and technical assistance across multiple roles and industries, demonstrating strong communication skills.
Resolved technical issues in telecommunications and airport operations, ensuring customer satisfaction.
Supervised customer service teams and personnel, overseeing daily operations and support delivery.
Engaged in sales activities and maintained client relationships in various sales roles.
Communicated effectively in Spanish and basic English, supporting diverse customer bases.
Education
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Summary
A dedicated professional with over 10 years of experience in customer service, technical support, and team supervision across multiple industries including legal, aviation, and telecommunications. Skilled in resolving complex issues, managing client interactions, and leading teams to deliver...
Key Achievements
- Progressed through roles from Customer Service Agent to Supervisor and Technical Support, acquiring diverse operational experience.
- Handled customer inquiries and technical issues across multiple sectors including legal, telecommunications, and airport services.
- Gained proficiency in customer engagement, technical troubleshooting, and team supervision in various fast-paced environments.