Dedicated bilingual professional with over 10 years of experience in interpretation, logistics management, technical support, and customer service. Skilled in coordinating operations, providing high-quality language services, and utilizing digital tools to optimize performance.
Fluent in English and Spanish, providing accurate simultaneous translation with cultural sensitivity.
Managed distribution routes and logistics for delivery operations, improving route efficiency.
Provided technical support, equipment installation, and maintenance for organizational infrastructure.
Delivered excellent customer service across multiple roles, enhancing client satisfaction.
Language Line Solutions
Simultaneous translation of calls between clients and service providers in sectors such as healthcare, legal, and customer service., Ensured linguistic accuracy and confidentiality in high-pressure settings., Fluent handling of English and Spanish with appropriate cultural focus.
Servi-Logistic El Salvador
Founded and developed a logistics solutions microenterprise., Managed distribution routes, technical support, and customer service., Implemented technological tools to optimize operations.
The Church of Jesus Christ of Latter-day Saints
Coordinated maintenance and infrastructure services.
The Church of Jesus Christ of Latter-day Saints
Technical support, equipment installation, and maintenance.
Bachelor’s in Marketing and International Business
Computer Systems Engineering (Incomplete)
Technical High School Diploma in Electrotechnics
Advanced Low English
Successful Negotiation: Essential Strategies and Skills
Proficient in MS Office, social media, and video editing to support administrative and communication tasks.
Subliland El Salvador
Planned delivery routes and logistics., Provided direct customer service and resolved issues on the road.
Almacenes SIMAN
Supervised security processes and loss control., Inspected entry and exit points of the facility.
Tigo El Salvador
Direct sales of telecommunications services., Met monthly sales targets and served corporate clients.